Shipping Policy
Collection
To use this facility please use code COLLECTBHAM or COLLECTDERBY at the checkout in the discount code box. Once you have received an email to say your order has been despatched that means its ready to be collected. If you are coming from a further afield i.e. not from either of the cities (Derby or Birmingham) please contact us before coming to ensure order is ready
Free Delivery
If outfits bought qualify for free delivery and are returned the postage originally paid to ship to the customer will be deducted from any money returned.
UK Special Next Day Delivery Guaranteed by 1pm
This service is available on all orders placed between Monday and Thursday. Same day despatch will be available on all orders placed before 12 noon. Please note this is not a Next Day Delivery from the day you order unless orders are placed before 12 noon. A signature will be required on receipt. A Saturday Special Delivery Service is now also available
UK Royal Mail 24 Hour Delivery - this is not a guaranteed 24 hour service
Our Royal Mail UK 24 hours Delivery is dispatched using a fully tracked service. Parcels will arrive within 1-2 days after it has been posted not from the date or ordering. Providing the orders are placed before 12 noon from Monday to Friday we will endeavour to process and dispatch within 24 hours in busy periods this will be 24 - 48 hours. This excludes orders placed on Friday, Saturday and Sunday.
*Please note this is not a guaranteed 24 hour service its an estimation
Please note that this does not include Public Holidays, Eid Holidays, UK Bank Holidays and busy trading periods (Eid, Ramadan etc.) so there may be a delay around these holiday periods.
UK Royal Mail 48 Hour Delivery - this is not a guaranteed 48 hour service
All free delivery offers are sent via 48 hour service if you require a faster service on free delivery items please choose them.
Our Royal Mail UK Standard delivery service takes 2-3 working days to deliver and is dispatched using a 48 hour fully tracked service. We will endeavour to process orders within 24 - 48 hours of order being placed.
*Please note this is not a guaranteed 48 hour time service its an estimation
International - Royal Mail Tracked
Our International Royal Mail delivery service is a tracked service. This service offers full end-to-end tracking and an online delivery confirmation.
This service delivers to Europe within 7-14 working days and worldwide within 10 - 20 working days.
Note:
All our delivery time frames are based around working days (Monday to Friday). This excludes public holidays, UK Bank Holidays and busy trading periods (Eid, Ramadan etc.) so there may be delays. We will notify our customers of these busy periods, so they are aware of any potential delays.
Please contact us through WhatsApp for further information 07818 400 670