Shipping policy

RETURNS POLICY – KAYRA

Products can be returned within 14 days of delivery, where the product MUST be in new condition, unworn, unwashed, and with all original tags attached.

If upon receiving the item, we find that the product is worn, damaged, or not in its original condition, no refund will be issued.

This includes, but is not limited to:

              •            Makeup marks

              •            Perfume or body odours

Please ensure a note with your full contact details and order number is included inside the return parcel.

 

Return Process

In order for us to accept your return, it is required that you contact us first via one of the following channels and provide a reason for return:

              •            Phone: 07818 400 670

              •            WhatsApp: 07818 400 670

Once you have contacted us, our team will guide you through the most appropriate returns or exchange process depending on the situation.

Items must be returned within 7 days after discussing the return with our team.

 

Refunds

Once we have received your returned goods, our team will issue a refund for eligible items via the original payment method.

Refunds may take up to 7 working days to be processed.

We DO NOT cover return postal costs under any circumstances.Refunds issued will be for the item price only, excluding delivery charges, even if the item is damaged.

If a free postage offer was applied to the original order, the cost of postage will be deducted from the refund amount.

Postage costs:

              •            Standard shipping: £4

The refund amount will never exceed the amount originally paid.

 

Pre-Orders

Pre-orders cannot be cancelled, returned, or exchanged, as these items are specifically ordered for the customer.

 

Faulty Items & Damage

Any rips or damage that occur after trying the product on will not be deemed faulty and returns will not be accepted.

Examples include:

              •            Underarm tears

              •            Undone stitches

              •            Damage to the middle seam of trousers

 

If an item is faulty, this must be reported within 24 hours of receiving the item and before trying it on.

 

All items are thoroughly checked before dispatch to ensure they are in perfect condition.

 

If up to 10% of beads, stones, or tassels are missing or scraped, the item will be considered acceptable and not faulty.

Where possible and stock permitting, we may attempt to provide replacement embellishments.

As gems are glued, glue marks may be visible, and some stones may fall off during transit. This is not classified as a fault.

Product Variations

              •            Colours of tassels, beads, or pearls may vary from advertised images

              •            Borders or lace may vary

              •            Light-coloured outfits may have slight marks due to the nature of the fabric

              •            We make every effort to capture true colours, however colour may vary due to lighting and camera quality.

 

Order Cancellations

It is not possible to cancel an order once it has been posted.

 

International Orders

NO RETURNS ON INTERNATIONAL ORDERS

 

Exchanges

If you would like to exchange an item, the quickest method is to contact us via WhatsApp 07818 400 670.

 

Non-Returnable Items

Strictly no returns or exchanges on all jewellery items due to hygiene reasons.

 

Unclaimed & Lost Parcels

If an item has not been claimed and is returned to us, postage will need to be paid again.

Any parcels lost in transit must be claimed for by the customer.

Kayra is not responsible for any customs charges. Any customs charges incurred must be paid by the customer.

 

Returns Address

Kayra

175 Peartree Road

Derby DE23 8NQ

 

Contact Us

              •            Phone: 07818 400 670

              •            WhatsApp: 07818 400 670

 

 Postage Options

UK Royal Mail Special Delivery (Signed)